Manual / Guide · 1960
AE Communications Service Guides (28 issues) — Automatic Electric (1960)
140 pp. PABX/PBX product guides (25M, 40B, 80A, 100T, 300-series, L55 ...)
Manual / Guide · 1960
140 pp. PABX/PBX product guides (25M, 40B, 80A, 100T, 300-series, L55 ...)
CSG COMMUNICATIONS 100.001 Issue 1 SERVICE GUIDE PUSHBUTTON TELEPHONE SYSTEMS ( PUSHBUTTON ADAPTER FOR STANDARD PHONES Cus t ome rs wh o may re quire up to a maximum o f 12 te le phone locati ons to ha ndl e present a n d forseeable future re quire me nts, THE MARKE T Cus tome rs havin g a combin a tion of t wo or more different ty pes of lines on the same te l e ph one . Th e pus hbutton t e l eph one syste ms are des ig ned for the s mall a nd med ium s i ze bus inesses and fo r departme nts within la rger organi zations whic h may require up to a maximum of 5 lin e s including inte rcom. ( Within this large segme nt of bus iness c us tomers the most promising pros pect s fo r th ese sys te ms are : C us t omers with re quire me nts for two or more l i nes a t vario us locat ions within a bus iness, Cus tomers wh o require a ny te le ph one l ocation to a ns wer or pl.ace ca ll s on any avai la ble lines . ( Cus tome rs who need t o hold a nd tra ns fe r ca lls fr om a ny te lephone to a ny oth er tele phone of th e syst em. C us tome rs wh o re quire a l imite d inte rcommuni cations capacity to fac ilita t e inte rna l o perations and transferring of calls , Appli cati on of these syste ms a re hi ghly s u cce s s ful to those businesses whi ch ha ve combina ti ons of the a bove require me nts a nd where switc hboard service is not desired, In a dditi on th ey a re us ed whe re fl exibility and ease of acce s s t o lin es i s des irabl e a nd whe re the re is n o requirement for res tri c ti ng outgoing calls , Pus hbu tto n syste ms a re use d as comple te com mun ications syst e ms for th e s mall e r bus inesses . Within large bus iness organi zations t hey ar e freque ntl y use d for comple te de pa rtme nta l systems , as we ll as fo r individua l require me nts , Some exampl es of appli cation rn broad busi ness ca t egories are : Professiona l Offi ces Wholesale T ra de Trans portati on Servi ces :ient Offi ces AUTOMATI C ELECT RI C COMPANY TCI Library www.telephonecollectors.info Se rv ice Busi ness Re tail T rade Utility Compa ni es Schools - In stituti ons DESCRIPTION Any combination of five lines - The modern six button telephones (Type 86) and/or the six button adapter units (Type 86A), used with any standard telephone, provide a complete and efficient telephone system for placing and receiving inside and outside calls when two or more lines are required. Pushbutton selection of inside and outside lines on the same telephone. Eliminates additional telephones - saves space, Provides flexibility as to lines for economical communications service, Lights associated with pushbuttons The handsome six button telephones are only slightly larger than the regular desk telephone and provide visual signals through illumination of the pushbuttons, Approximate size is 5% inches by 10-3/8 inches. Identifies status of lines, whether incoming or busy. Allows for one bell or buzzer for all incoming calls. Eliminates picking up busy line -- avoids irritation, Saves time by indicating calling line, No need for separately toned bells, Pushbutton adapter units provide pushbutton features and flexibility on any other standard or special telephones used to meed specific requirements. These compact units incorporate six pushbuttons with separate visual indicators into a small desk or wall mounted component about 6 inches square and 1% inches high. OPTIONAL FEATURES AND BENEFITS In addition to the telephones one or more cabinets for control equipment ·are required and are usually wall mounted in a storage area. To provide for fast and simple operation each telephone location has six pushbuttons, the first of which is normally designated "holdu. The remaining pushbuttons provide for any combination of lines such as outside city lines, switchboard station lines, private lines and intercommunication lines usually with the last button designated as "intercom". Dial or pushbutton intercom Provides low useage intercom system with pushbutton or dial signaling of stations, Speeds up requests for information and expedites transferring of calls. Saves steps and lost motion on internal operations. Does not tie up outside telephone facilities - - fewer busy signals. Wink hold Associated with each line is a light to provide an indication of incoming calls and lines in use, Easy to read identification strips designate functions of each of each pushbutton. Lights in connection with lines give the appearance of winking to indicate to all locations a line is being held, Lessens irritation to outside party due to long delays. Eliminates possibility of overlooking or forgetting calls. The telephones and adapter units are available in colors to harmonize with most business furnishings and surroundings. Exclusion of extension stations - FEATURES AND BENEFITS Built-in, automatic or manual exclusion features provide privacy on important calls, Protects confidential information, Hold button Provides holding on any outside line, A hold may be set, released or reset from any pushbutton telephone. Calling party cannot heal' other conversations, Allows user to receive information from other parties using the same telephone. Insures against lost calls, saves time and money and insures privacy. Automatic tie line Pushbutton selection of tie line automatically provides communications between separate systems, Allows fast and efficient communications between remote locations, Eliminates the necessity of dialing other systems - saves time and improves service, TCI Library www.telephonecollectors.info LIMITATIONS HERE'S HOW IT OPERATES ( Ge nera lly not over 12 pushbutton telephones can be satisfactorily in corporated into a pushbutton telephone system. ( Extreme distances between telephone locations may require special consideration to make certain system will perform satisfactorily . To Answer Calls - ( Incoming calls are indicated at all locations by flashing of light associated with th e ringing line. In addition a be ll, buzzer, chime or other signal may be used to indi cate a n incoming call. To an s wer th e call the button associated with th e line i s presse d and the handset lifted. The pulsing light then changes to a steady light to signal all locations the line is in use. Each telephone location is connected to the contro l equipment with a plastic covered cable approximately ~ to % inch in diameter. The cable is often visable and terminates m a small termina l box affixed to the desk, counter or wa ll at each te lephone locati on. Heavy intercommuni eating and centralized control of calls are usually indi cators other systems should be considered. To Place Calls Press button of any line not in us e (unlighted button) and lift receiver. A steady light will immediately indicate to all l ocati ons th e lin e is in use. Consideration must also be given to future growth thus insuring against costly change of systems. CUSTOMER MUST SUPPLY To Hold Calls To hold an outside ca ll pres s hold button. This system enables you to hold up to five outside lines at one time . To remove a hold press button of line being held. A hold may be se t, released or reset from any location of the syst em. ( ( ( 110 volt AC electrical outlet must be provided by the customer in the immediate vicinity of the control equipment cabine t. Space require d for co ntrol e quipme nt cabinet pi c tured is approximate ly 26 in ches wide , 18 inche s high and 10 inches deep. Power supply re quires a small additional wall area adjacent to control equipment. To Transfer Calls To transfer a ca ll, press the hold button, signal to the person d esire d through th e use of inte rcom lin e or o the r method a nd te ll person to a nswer by pressing the proper button. T o Exclude Extensions Built-in ex clusion is provided on one line us in g a six button t el ephone with chrome and red pushbuttons locate d near the receiver cradle. Exclus ion is accomplished by pressing the chrome button. To release exclusion press red button . Exclusion is also re lease d when th e recei ver is re place d. Oth er manual a nd automa ti c exclusion a rrangeme nts ca n also be provided. POWER SUPPLY CONTROL EQUIPMENT Conduit provided by the customer 1s de,s ira bl e for con ceal ed wiring a nd is usua lly recomme nde d for new buildings . TCI Library www.telephonecollectors.info SATISFIED USERS RATES (To be filled in locally as examples of successful applications) Pushbutton system rates consist of various items of equipment, These items can usually be categorized into three basic groups which are lines, telephone features, and control equipment. Customer Specific Application Most profitable installations are those which have approximately three or more lines and five or more pushbutton telephones, Systems are sometimes described as uniform systems such as 2 x 3 systems with dial intercom, This would refer to a two line, three telephone system with all stations having a dial intercom station, Specific rates are as follows: Item Monthly Rate Installation Charge Move Charge REFERENCE PUBLICATIONS Available from Automatic Electric Company Technical • TB 210-492 - 10-Al Key Systems • TB 470-917 - Type 86 Telephone • TB 470-923 - Type 86-A Key Adapter Sales Aids • C-1950 - Pushbutton Telephone Systems SALES STRATEGY: These systems should be actively promoted for installations where the immediate and future requirements will range from two to five lines. Catalog Information • Catalog 11000 - Section K/63 Requirements should take into consideration that the average installation life should be at least two or three years, • Catalog 11000 - Section M/63 Local Publications: Sales of systems are to be handled on an Initiated and Demand basis primarily by Sales Department personnel, It is contemplated that simple additions, deletions and changes will be handled primarily by the Business Service Representatives, NOTES: Use of Guide - For sales and customer contact personnel as a sales reference and for orientation purposes. Not to be used in presence of customer nor left as a sales aid. TCI Library www.telephonecollectors.info COMMUNICATIONS CSG SERVICE GUIDE CONVENIENCE SYSTEMS ( Button Vertical - Line 1---.:....- - -"fl Line Button Horizontal - Line 2 or Intercom- 1-----------_....-__ __. 1------------,..----v Hold - Line Line 2 -------------.;Jilllllllllflll--..1 Hold - Line 2 - - - - - - - - - - - - - - - - - - ' Line 3 or I n t e r c o m - - - - - - - - - - - - -- - - - ' Hold - Line 3 - - - - - - - - - - - - - - - - - - . . . . J Type 87A Instrument Type 85D Instrument DESCRIPTION ( The Convenience Systems, using Type 850 and 87 A telephones, provide complete, modern and flexible communications services to a wide variety of business customers , They are intended primarily for small businesses and departments or functions with in larger businesses which have limited line and inter-communication requirements. ( ( The se rvices avai labl e to our c ustome rs through the Convenience Systems will be provided by two instruments, both availa ble in the standard business colors of Black, Beige, White, Turquoise a nd Grey: The Type 850 was created by th e addition of a holdin g bridge to the Type 85C instrument. This set has a push and turn k ey on the lowe r left side of the instrument, with small chrome and red buttons near the switch hook. The Type 87A instrument has 6 pushbuttons along the base of the set, 3 line and 3 hold buttons. In addition, there is a small chrome button marked "SIG" on the left side, above the pushbuttons. This instrument looks somewhat like the Type 86 pushbutton set. However, the Type 87A instrument is equipp ed with a h old button to the right of eac h lin e button, whereas one hold button serves a ll 5 lin e buttons on th e Type 86 set. AU:TOMATIC ELECTRIC COMPANY TCI Library www.telephonecollectors.info The following additional equipment is used to provide manual or dial intercom services: • Transitorized Power Supply for Manual Intercom • Key Telephonf' Unit for Dial Intercom • Power Supply for Dial Intercom Five Convenience Systems are available: Systems using type 85D telephones • 1 Pick up and Hold one !in(· and pick up one line, no Hold. HOW IT OPERATF.S Systems ttl and tt2 - Type 850 Telephones: To Answer Calis Determine from separate bell or buzzer signals, which line is ringing. Turn the two-position key to that line and lift the handset. To Place Calls Turn the Key to the line pos1t10n you desire, pick up the handset, listen to insure the line is cl ear and place your call. Intercom Calls - • 2 Pick up and Hold one line and one Manual Intercom line, 5 stations maximum. Systems using type 87A telephones • 3 Pick up and Hold, two or three lines. May be made on Svstem tt2. Turn the line kev to the intercom position (usually horizontal) lift the handset, listen to insure the line is clear and signal the desired location by pushing the turn key. Hold and Transfer - • 4 Pick up and Hold one or two lines and one Manual Intercom line, 5 stations maximum. • 5 Pick up and Hold, one or two lines and one Dial Selective Intercom Line, 9 stations maximum. Signaling, manually activated 1s available with all of the first four systems. Only the vertical Line 1 can be held. Depressing the chrome button near the switchhook places this line on hold. The hold feature may be released by either depressing the red button or replacing the handset. Calls may be transferred from one telephone location to another by holding the line and using the intercom circuit as above. Systems lt3, 4 and 5 - Type 87 A Telephones: To Answer Calls - LIMITATIONS These systems, having been designed to serve the smaller customers or limited line requirement, within larger organizations, have definite limitations: There are defined limits to the number of stations per system. If Manual Intercom is provided it is 5; if Dial Intercom is provided it is 9. The various system arrangements also have definite capac1t1es. Systems ltl and 2 can provide two lines or one line and_ intercom. Systems lt3, 4 and 5 provide three lines or two lines and intercom. A line may not be held at one location and released by another. The transferring party, therefore, must be certain that the desired party has taken the call before hanging up. Should the handset be set aside awaiting for called party to take the call, care must be exercised that the handset is replaced so as to avoid disabling the line for further use. On systems with dial intercom, customers should be made aware of the noise associated with the selector unit. Care must be exercised to locate this equipment in a remote area. With an incoming call the line which is ringing will be indicated by the flashing light in the line button. To answer the call, depress that button and lift the handset. An optional feature is called Busy Visual. This provides a winking light in all telephones to indicate a busy line. To Place Calls The desired line button is depressed. If the lipe 1s not in use the call can be placed. Intercom Calls Intercom Calls may be made on System lt4 and lt5. To make an internal call, depress the intercom button, lift the handset and listen to determine if the line is busy, then signal the desired location. Signaling is accomplished by either manually depressing the chrome signal button or dialing the digit assigned to the location. Hold and Transfer To hold an incoming call, depress the hold button associated with that line. The hold function is released by either depressing the line button again or replacing the handset. Calls may be transferred by holding the line and by use of the intercom circuit asking the desired person to take the call. TCI Library www.telephonecollectors.info FEATURF:S AND BENF~FITS Benefitb Features Two Phones in One Saves Space, More Convenient Hold Feature Handles Calls Faster, Avoids Losing Calls, Facilitates Transferring Calls Common Audible and Visual Ringing Signal Identifies Incoming Calls, Lessens Interruptions Busy Visual Tells user confusion Capacit)' of up to Three Line~ Fewer Instruments Required, Greater Customer Convenience, and Provides for Additional Business Modern Styling and Choice of Colorb Blends with Modern Office Decor, Lends Prestige to the Customer's Business Manual Intercom Saves Steps and Time, Reduces Office Confusion and Noise Dial Intercom Saves Steps and Time, Increases Flexibility, Eliminates Signals Ringing at all Locations, Eliminates Coded Signaling and Provides Added Selectivity Capacity of from 5 to 9 Stations, depending upon Type of System Allows for Future Expansion THE MARKET which lines are in use, avoids locations to handle present and foreseeable future require men ts. The Convenience Systems are designed to meet the communications requirements of small businesses and departments or functions within medium and larger businesses which have a requirement for a maximum of up to three lines including intercom. These instruments and services should fill the gap between the one-line user and the customers who require the sophistication and wide range of features provided by lOAl, PBX or P ABX systems. • Customers who do not now have system services or whose system services are very limited. • Customers who do not have the desire or requirement for sophisticated PBX, PABX or Pushbutton system services. Within the framework of the large number of customers with a limited line requirement but a desire for some of the advanced features, the most promising customers for Convenience Systems are: The Convenience Systems should receive wide applications in the businesses whose requirements are listed above. In addition, the systems can be used within an organization served by a larger system to meet the specialized requirements of a department or work area. One common application is the boss-secretary combination. • Customers with requirements for up to three lines at various locations within the business. Many types of businesses are prime candidates for Convenience Systems. Some examples would be: • Customers who require any telephone location to answer or place calls on any available line. • Customers who need to hold and transfer calls from any telephone to any other telephone on the system. • Customers who require a limited intercom capacity. • Customers who may require up to 5 or 6 telephone Small Insurance Offices Doctors' Offices Dentists' Offices Real Estate Offices Attorneys' Offices Selected Beauty Parlors These examples should not be thought of as restrictive. Good usage prospecting can discover applications for the systems in almost every type of business. TCI Library www.telephonecollectors.info RATES CUSTOMER MUST SUPPLY Conduit provided by the customers is desirable to conceal the wiring and is usually always recommended for new buildings. Space must be available for the control equipment when intercom is provided. This space requirement may range from one foot square to approximately two feet square, depending upon what common equipment and apparatus cabinets are used. For ease of understanding by the customer It IS recommended that Convenience System rates be quoted on a per instrument basis, for all of the services to be provided. The specific rates are: Item Monthly Installation Charge Move Charge With both types of Intercom, llO volt AC electrical current must be provided by the customer in the immediate vicinity of the control equipment. REFERENCE PUBLICATIONS Available from Automatic Electric Company Technical Other • TB 470-921 - Type 87 A • TB 470-914 - Type 850 • C-1019 - Transistorized Power Supply SALES STRATEGY Sales Aids • C-1043 - Convenience Telephone Systems Catalog Information • Catalog llOOO - Section K/63 To be sold as new or additional services and not as replacements for existing customer <;ystems. They will be sold by both Business Service Representatives and Salesmen as follows: Demand Contacts - handled by the Service Representatives with reference to a salesman if necessary. • Catalog llOOO - Section M/63 Initiated Contacts - by both groups but primarily by the salesman, to selected customers. Local Publications: The customer's two or three years requirements should be considered when making recommendations. Use of Guide - For sales and customer contact personnel as a sales reference and for orientation purposes. Not to be used presence of customer nor left as a sales aid. TCI Library www.telephonecollectors.info COMMUNICATIONS SERVICE GUIDE BUSINESS TELEPHONE DIRECTORY LISTINGS ( Johnson Swan & Jones, Attys 1427 4th •••••.•••••.• . • ••••••••• 651-4722 Johnson T A 662 3rd • ••.• •• ••••••••• 655-4212 Johnson Walter, Atty 1427 4th ..••.••• 651-4722 Johnstone Richard 427 North ..••••••• 651-1894 Jones C M 98 State• • ••••••• • ••• •• •• 654-2222 Jones Wm 93 Beacon •••••••••• • ••.•• 654-3215 Knight DE Atty 44 Pk Av •••••••••••• 654-1551 If no answer call •••••.••••••••.. 651-1211 Knobbey G N 683 Grant. ..•....•• ••• 655-3423 Knobby Knit Shop - See Nobby Knit Shop Knobel Alfred 601 E 15th •.•..••..... 655-8181 Knott Henry 220 Broadway ..•.•••.••. 654-1684 Regular Add itiona I Listing Reference or Alternate Call Li sting Alphabetical Cros Reference Mt Wi Ison Rest Center 32 Broadway ••••• • ... • •••.•.••• 655-1234 Nobby Knit Shops Knit Gds .•••••••.• 655-3672 Nolan Geo E 265 26th ....•••••••. •• . 651-7787 North Packing Co of Springfld 320 3rd Av Springfld •••••••••• 203 322-6426 North RA 931 Pine ...•••.•. • .• ••••• 651-1992 Northern Freight Lines 604 23rd From Spr ingfld Telephones Call Joint User on "Phone Svc Inc" Listing Foreign Listing Reverse Charge Listing Opr for Enterprise•••••. •••••••••.•• . 3240 (No charge for such calls) Owen F"red 2356 Ocean Av ••.•••••.•• 655-8975 Phone Service Inc 32 Broadway •••••• 655-1234 LISTING ARRANGEMENTS Marks Vern 3700 Dynes Av •• ••• .•••• 651-5970 Markwell Mary 227 E 21st. .......... 655-5224 Markwood H C 612 Oregon Av •••••••• 655-5446 I Straight Line I Fellders May 135 E 10th •••••••••••• 655-7948 Fellows Carl Ofc 928 Linden Av •••..•••••••••• 651-7826 Residence 928 Linden Av ••••••••• 651-7826 I Indented Cathedral Prep School Main Offi ce 225 W 9th ••••••.•••••. 651-391 Assistant Headmaster's Office 225 w9th ••••••••••••••.... .•• 655-396 Attendance Office 225 W 9th ••••••• 655-397 Athletic Dept 225 W 9th ••••.•••.•• 654-795 Cafeteria 225 W 9th •••••••.••••••• 654-531 ICaption I Listings and arrangements such as these ore designed to identify and assist in using telephone service. (Use of specific wording, phrases and abbreviations will vary with practices in various companies.) ( THE MARKET ( Busin ess customers of all types are prospects for business directory listings. Usually the basic requirements are satisfied by the primary listing provided with business service. Oth e r listings serve to make telephone service more convenient and valuable. The market is more specifically pinpointed in the area of listings oth er than primary listings. Some typical characteristics of these listings are those customers who need: • A different arrangement of names in a profession, firm or other business. TCI Library www.telephonecollectors.info • Alternate call number listings - - another telephone number to call if the primary listed number does not answer. • The names of officers, employees or representatives of the subscriber's business. • Office hour listings - - the specific hours, and days on which a business or professional office is open for business -- used with telephone number. • Other names by which the business may be known to the public. Joint User Listing Provided when one business jointly uses the telephone service of another business. The listing appears in the directory as a primary listing, i.e., in both the white and Yellow Pages. Foreign Listing Provides a listing in only the white pages of a directory in a foreign exchange comparable to primary listing in local directory. Special Reverse Charge Listing • Use of phone service subscribed to by another. • Listings in directories of other communities. Large businesses that have departments or individuals to which many calls are directed, represent good prospects for directory listings. Provided when customer in local exchange wishes to be listed in a foreign exchange directory and assumes charges for toll calls from calling parties. Appears in both the white and Yellow Pages sections. Service is sometimes referred to as Enterprise or Zenith service. Not to be overlooked are the smaller businesses that have the need for calls to be directed to their homes or to alternate numbers when away from their business. Listing used in conjunction with these primary listings are referred to as additional or extra listings. Usually included are regular additional listings, reference or alternate call listings and alphabetical cross reference listings. It is difficult to pinpoint business categories that would be the best prospects. Rather, through the use of fact-finding on a contact, the listing needs of the prospect should become obvious. Regular Additional Listing - SERVICE DESCRIPTION (See Exhibits on Front) Used in addition to primary listing and appears only in white pages. Iden ti fies members, officers and employees of businesses; agents or representatives of a business of the primary listing; provides different arrangement of the business name or other names by which the business is known. Reference or Alternate Call Listing Listi"ngs are basically classified as primary or additional listings. Usually included as primary listings are the regular business and residence listings, joint users listings, foreign listings and special reverse charge listings. Provides an alternate number by which the customer may be contacted with appropriate instructions such as "if no answer call". Alphabetical Cross Reference Listing Primary Listing Provided as part of primary telephone service. Appears in alphabetical sequence in the white pages and under appropriate classified heading in the Yellow Pages. Directs a calling party from one listing to another. May be used when a well-known business is sold and then given a different name. Provided as an aid to the public and is not designed for advertising purposes. TCI Library www.telephonecollectors.info Arrangements of listings are the manner in which they are listed; such as Straight Line, Indented and Caption arrangements. Brief descriptions of these listings and arrangements of listings are as follows: Regular Additional Listings Avoids loss of important calls by providing listings for firm members, agents, other important individuals and other arrangements of name by which business is known. Minimizes loss of calls to competition. Straight Line Arrangement Reference or Alternate Call Listings This form contains in a single line the name, business designation (where applicable), address and telephone number. Listings with too many characters are continued on a second line. An alternate call number such as "if no answer,, or "on weekends call'' and directional information can provide added convenience to customers and insures customer goodwill and protects against after hours loss of business. Indented Arrangement Alphabetical Cross Reference Listings Alphabetical listings of the same customer where the name portions of the listings are identical may be indented to reflect business or residence listing. Makes calling easier and helps to locate numbers when spelling is questionable or when a wellknown business is sold and given a different name. Caption Arrangement LIMITATIONS Used when a customer has two or more numbers (not operated in rotary sequence) under the same name. The business name usually appears once as the main caption with the various services, departments, titles, branches, etc. sub-captioned (indented) thereunder. The sale of additional listings is limited to those appearing in the white pages of the directory. Customer needs for Yellow Pages advertising should be referred to the Directory Company. Contacts for bold type listings are also handled as directory advertising. RATES BENEFITS OF LISTINGS Listing Primary and Joint User Listings Joint User (Regular Business) Adds to the value of telephone service by identifying and directing calls. Numbers are made available to thousands of customers through published directories and professional information services. Joint User (PBX & PABX) Foreign Special Reverse Charge Foreign and Special Reverse Charge Listings Listings in directories of other communities can be used to expand market area for additional business and improved customer service. Reverse charge listings encourage added business through eliminating charges to customers. Regular Additional Reference or Alternate Call Alphabetical Cross Reference Other TCI Library www.telephonecollectors.info Monthly Rate SALES STRATEGY Local Publications • Commercial Practices These listings and arrangements point up the importance of proper identification of business telephone service. Consequently, our approach should be to consider the total listing situation of a customer with special emphasis on Additional Listings. • Tariff Binders • Directory Sales Practice Other - Listing recommendations should be made as a part of the total review and re commendation. The characteristics outlined under The Market pinpoint good clues to Additional Listing requirements. The need for new extension telephone may also signal the need for identification of its prospective user. In addition, in considering business requirements 1t 1s important that the customer's residence listings be reviewed. Concentration on listings may also lead into advertising situations, and consequently, for the benefit of the customer and the General System proper and expedient referral to the Directory Company is essential. Use of Guide - For sales and customer contact personnel as a sales reference and for TCI Library www.telephonecollectors.info orientation purposes. Not to be used in presence of customer nor left as a sales aid. COMMUNICATIONS CSG 100.004 SERVICE GUIDE EXECUTIVE MODEL SPEAKERPHONE TYPE 880 DESCRIPTION ( ( The Type 880 Executive Model Speakerphone main unit assembly and speaker assembly combined weighs seven pounds. The main unit assembly measures 9-1/4" wide, 5" high and 7-1/2" in depth. The speaker assembly measures 3-7 / 8" wide,5-5/ 8"high and 3-3/ 4" in depth. The lower housing of the main unit assembly is equipped with soft rubber impregnated cork pads to protect desk and table tops. The audible signal for the Type 880 Executive Model Speakerphone is a pleasant-sounding electronic tone. The tone signal is emitted from the speaker assembly. Options ( When the Executive Model Speakerphone is supplied without the electronic tone signal, an externally mounted type 33 ringer unit may be used. Features and Benefits: The telephone industry has long recognized that there is a substantial market for loudspeaking or "hands free" te lephones. The inherent customer benefits of the "hands free" principle are obvious -- the hands can be used for writing or other purposes while talking, the user can move about. The benefit of a small group participating in the telephone conversation at one time and in one office or location is made possible. This saves time and money. The Executive Model Speakerphone (type 880) is flexible. It may be used as either a regular telephone or as a loudspeaking telephone. The OFF / ON switch button is used for switching from handset operation. It has a convenient Volume Control. The user merely adjusts AUTOMATIC ELE C TRIC C OMPANY TCI Library www.telephonecollectors.info the Volume Control Wheel to regulate volume for different needs and situations -- privacy, "hands free" or conference arrangements. Saves effort -- eliminates fatigue. No need to hold handset; user can make and receive many more calls per day and work more efficiently. Adds beauty and prestige to office decor. The new attractive, modern design is available in these standard colors-- Beige, White, Black, Gray, Green and Turquoise. Fast, convenient installation -- just like a regular telephone. Designed to fit on desks or table tops. THF: MARKET The Executive Model Speakerphone can be successfully sold to selective types of businesses, with particular appeal to executives and others in administrative positions. Certain small businesses also have a real operating need for this service. Thus, the potential market for this type of communications service includes the Non-System, Small System, and Large System business user classifications. The following list provides a cross-section of typical uses of the Executive Model Speakerphone. Use this as a guide in identifying potential customers. In addition, be alert to other uses and customers that have a requirement for this service. Typical Uses "Hands free" function Receiving calls when occupied with other work Taking prescriptions from doctors Sales conferences Taking orders Dispatching purposes Talk and search out information at the same time Administration - expediting information received or sent out. Transportation and Utilities Services Air, Rail, Taxi, Bus and Water Service Utilities The most profitable sales for the Executive Model Speakerphone are new installations and/ or additions to existing systems. Here's where Executive Model sales should be directed. Of course, when a customer is moving or planning major service re-arrangements and an analysis shows that "hands free" service fits his needs, then the Executive Model should be recommended. If a customer is presently using an older model Speakerphone and it is doing the job for him, leave it alone. Change-outs are costly! COMPATIBILITY The Executive Model Speakerphone is a complete selfcontained unit which requires no additional power units, except when installed on a system powered by only 24 volts, such as L55 and W.E.555 switchboards. External power supply is required in these exceptions.* When used on extremely long loops with total loop resistance exceeding 1000 ohms, an external power supply is also required.* When the electronic tone signal is used, it operates only on individual or two party divided ringing lines. When the type 33 ringer unit is used, it may operate on multi-party lines. Use 86A Key adapter for lOAl push-button system application. (Not designed for use with Call Commander). *This power supply may be ordered by reference to order number L-7038-AO. Ty pi cal Customers Attorneys and other professional persons Medical - Optometrists, Chiropractors etc. Laboratories Pharmacies Veterinarians Manufacturers Wholesale and Retail Trade Finance, Insurance and Real Estate Government Local, State and Federal Agencies Military - Administrative CUSTOMER MUST SUPPLY The Executive Model Speakerphone is a self-contained unit. There is nothing for the customer to supply except a source for 115 volts A.C. (The telephone company provides the external power units for installations requiring auxiliary power). TCI Library www.telephonecollectors.info LIMITATIONS HOW IT OPERATES (Operating Instructions) A word of caution. While the Executive Model has demonstrated itself as having the necessary features for successful Speakerphone application and operation, there are several limitations to its use. These limitations must be recognized by the salesman in order that proper sales can be made, and adequate retention of instruments may be maintained. Likewise, these limitations should be pointed out to the prospect so as to avoid excessive removals and subsequent customer dissatisfaction. Here are the limitations: 1. The Exe cu ti ve Model should be installed in a favorable acoustic environment -- one which has low room noise and avoids transmitted noise effects. The room should also be reasonably free from reflection to minimize reverberation of sounds. 2. The two basic pieces of the Executive Model -- the main unit assembly and the associated speaker -should be properly arranged in the room to obtain maximum performance efficiency. 3. The Executive Model is, for the most part, a "hands free" telephone and not a "conference" telephone. The "hands free" function and not the "conference arrangement" function is the primary reason for ordering the Executive Model, and the major use after purchase. To Make a Call Press the ON side of the switch button. When dial tone is heard, line is ready to use. Concurrently, a light in the button will start flashing. Proceed to dial your call. Speak into the microphone Oocated in the main unit assembly) -- not the loudspeaker; upon hearing your party, make speaker volume adjustment if necessary by adjusting the speaker volume control wheel. To Answer a Call Press the ON side of the switch button. light will start flashing. The button To Hang Up - 4. 5. As a person speaking moves away from the Executive Model's microphone, the sound in the distant receiver decreases. Thus, its use as a "mobility" function is somewhat limited. Press the OFF side of the switch button. The light will cease flashing. The light serves as a reminder to press the OFF switch. To Use as Regular Telephone Lift the handset and talk in the usual manner. The switch button should remain in the OFF position. In certain cases, where the Executive Model must be installed "behind" certain low voltage switchboards, such as Western Electric Type 555 or Leich Type L-55, an external power supply is required. The importance of these effects can be reduced by the correct application and use of the Executive Model. 0 -----____ · --- ...---- To Switch From Speakerphone to Handset Operation and Vice Versa Lift the handset and push the OFF side of the switch button. The light will cease flashing and the conversation may be continued with the handset. To switch from handset to Speakerphone operation, push the ON side of the switch button and replace the handset. To Recall (Flash) The Operator - SUGGESTED ARRANGEMENT When using the Speakerphone operation, alternately press the OFF and ON sides of the switch button. To talk privately to the operator, transfer to handset operation and push one of the hookswitch bars in the usual manner. TCI Library www.telephonecollectors.info SPECIAL INFORMATION RATES lnstal la ti on Charge - - - - - - - - - - - - - - Monthly R a t e - - - - - - - - - - - - - - - Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _~ SALES INFORMATION The Executive l\1odel, when properly used, offers customer convenience and satisfaction. The basic marketing objective is to broaden the market for "hands free" telephone service. This requires selective selling to only those customers having communication needs that can be met best by "hands free" service. REFERENCE PUBLICATIONS The Executive Model Speakerphone is not just a telephone. It is a precision-made instrument, designed and equipped to do a specific job. It must be properly sold to satisfy a bona fide customer need, properly installed and properly used in order to fully satisfy the customer's specific communications need. While the "conference or group" function is an important feature, the customer's requirement for the "hands free" function should be the customer's primary reason for buying the service this instrument provides, and the major use after purchase. Technical: TB-470-916 Type 880 Speakerphone Executive l\1odel Sales Aids: C-1041 Speakerphone - Executive \!lode! Additions: If you follow this three-point sales plan, it will result in sales, custc)mer satisfaction, and profitable installations. 1. Determine the customer's situation -- does he have a legitimate and profitable use for this service? 2. ~~mphasize the impo